![]() Please keep your proof of postage and/or return tracking number when shipping back your returns. UTOPIA CREATIONS (d/b/a Simply Greek) is not liable for any return packages that may become lost or stolen in-transit. ![]() Please allow 5-7 business days for us to process your return once it is received by our Fulfillment Center.Items being returned must be unused and in original condition (including all paperwork, packaging, accessories),.If SRA is purchased, you will be responsible for covering the shipping costs to return your item(s).You can learn more about Seel Return Assurance here. You may be eligible for a full refund to your original payment method if you purchase Seel Return Assurance. If you do not purchase SRA along with your order, the order is subject to the Standard Return Policy. If you are interested to purchase Seel Return Assurance (‘SRA’) for eligible items in your order, you can learn more about the SRA policy here. If you have any issues with your order or item(s) once received and the order is beyond 10 business days of the delivery date, see our LIMITED WARRANTY.If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it was not packaged correctly, the refund is subject to our assessment of the loss in the item's value.Requesting a replacement will initiate a replacement order that will include the same items as your original order. We do offer a replacement option if the items that you have received on your original order are incorrect, missing, or damaged.These products include but are not limited to closeout items, items that receive a bulk order discount, custom/personalized merchandise, etc. Please note that products that are considered non-returnable are noted as such on their respective product page.If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.MOST approved returns will be refunded via store credit in the form of an E-Gift Card code. All returned or refused shipments are subject to a 20% or $10 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.Without a valid return authorization approval, our fulfillment center will not accept returns.For returns for store credit or exchanges, items must be sent back within 10 business days of the delivery date.You MUST make all claims for an incorrect item, shortages, or damages within 10 business days of receiving the merchandise. ![]()
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